We stayed at Raffles for 3 days and 2 nights and every second the staff were fantastic. They were friendly, helpful, no task or request too difficult and always wanting to help and attend. The location is perfect, right in the heart of Singapore. The hotel has some much history it would be a crime not to stay there, even if it's just for 1 night.
Staying at Raffles has to be one of the best experiences I have had. From the moment you walk in to leaving the staff are so attentive and go out of their way to make you feel special. We stayed there to celebrate our 30th Wedding Anniversary and were given complimentary champagne and chocolates which was a very nice gesture and made our stay even more special. Its a place where you have to go once in your life.
perfect
The hotel is in the OMG! category. The surrounds were fabulous and the pool was very enjoyable. The room was comfortable and had all facilities.
Very pleasant stay in a historical hotel. Very nice atmosphere. Good concierge service.
It was our treat to spend 4 days here during a family reunion. the hotel is splendid, has kept the colonial charm and space, OMG the bathroom, and mostly the attentive service. Mostly. I hope that we were an isolated case but the superior service at reception and lobby got let down badly by the housekeeping staff. The room was cleaned, but having to ask for toiletries to be replaced was awkward. The same shampoo, gel and conditioner were rearranged each day, as the bottles got emptier but the soap was renewed! It was such a little thing that clouded the stay. The breakfast is refined, the surrounding lovely, with a wonderful feeling of escape thanks to the gardens. There is a whole commercial aspect which can overwelm, but guests are able to stay in the private space. I don't regret the stay, but don't know if I would repeat it.
This is the best historic hotel I have stayed in! Service was outstanding: from the elaborately dressed doorman with perfect personality for the job, to the staff in the long Bar who had detailed history knowledge. The design and decor of the historic hotel and rooms is astounding and the accompanying atmosphere makes one feel like royalty. Rooms are equally impressive. 24hr Butler service useful. Well stocked bar fridge. Turn-down service great. The TV is a bit old (the big box type), but, who is there for the TV?! Toiletries and room amenities of high quality. Dining Food was reasonable (but I wouldn't consider breakfast 'excellent'). I'm not a fan of buffets and both dinner (Indian) and breakfast were buffet..but the chef and waiters came to the table regularly, bringing an assortment of delicacies so that was enjoyable. There are also many other restaurants scattered around the establishment but I did not try them. I did go to the infamous Long Bar though, and guests get to go upstairs to a more special area and also had privileged access to a brand new cocktail menu (April 2014)based on historic Raffles cocktails - I tried 4, and each was a mastermind of flavours. Hotel security great. Gardens nice given the contained city location. Had a spa treatment which was good. Pool area nice and peaceful. Price is high for rooms and food / drinks, but it is good value for money considering what you get. Once my bank balance recovers I will stay again - can't wait!
This my first experience in this hotel,which is more than 100 years of history. I like the feel and the layout of this hotel. However, I don't think the hotel reception is friendly, but other staff is fine.
It was great to experience the old world luxury, it made a short stay somthing special.
Stayed one night at Raffles Hotel. Everything was great! I love the room and the classic atmosphere of the hotel Staffs were very friendly and attentive. Would love to revisit it again!
At 10:30 PM someone broke through the closed terrace doors into our room. We had already gone to sleep as we had to depart at 4:30 AM. Luckily the intruder ran when I yelled out. When we reported this, Raffles staff initially explained that it was impossible as the terrace was private. When we insisted that we experienced what we did they explained that a worker from the next room did not know our room was occupied and sought to exit via the room we were in. Does this make any sense??? This event was preceded by a number of phone calls to our room. When we answered several no one was on the line. When we answered the last time, there were already 2 people conversing and looking for someone. Raffles staff explained this saying that the phone had been hooked to the one next door when the 2 rooms had been rented as a suite. In each case (the break in & the phone calls) they apologized, nothing more. I think they should not have presented us with a bill after such a sleepless night and harrowing experience. We are not at all satisfied customers
Excellent - as expected. This is a 5 star hotel for good reason.
Raffles hotel is renowned for excellent service - this reputation is well deserved. However, as with many things you get what you pay for - the tariff is at the upper end of the scale, but you get a superb experience.
The hotel is situeted perfect close to shopping centers and public transport, and I must mention the friendtly, efficient and helpfull staf
Superb, very enjoyable and we will certainly stay here again
Brilliant, but expensive. As long as you realise singapore can be hard on your wallet you'll be fine. The food is fantastic though especially the chilli crab!!
This is a superb hotel, worth every cent spend on it.
Having been to and lived in Singapore for the past 36 years, i am disappointed that we never thought of trying such a fantastic hotel long time ago, but as everyone can probably vouch for, if it's there you don't appreciate it. Would recommend this historic hotel to anyone, add it to your bucket list NOW.
