I know Shangri-La from its famous brand for luxury hotel around the world. This is my romantic trip with my girlfriend, so i need to find a comfort and luxury hotel. My choice to choose Shangri-la wasnt wrong. This hotel is perfect.
Best of the best. Completed my perfect trip. Will come again
My stay was great , friendly staff , nice environment , the river view from the hotel room was nice and easy to go anywhere u want
as usual a great hotel but disappointing due to economic and political factors they had chosen to stop all food and drink service in the wing we were staying. An email was never sent as suggested to us should have been, to advise us of this and the alternative inclusive High afternoon tea and drinks pre dinner that were then offered at the Horizon club instead were of an inferior nature both in choice, service and décor. (seemed more like a lounge at an airport!!!!) Very disappointed as we had friends staying in another room that had not been to the Shangri La previous and we paid for the upmarket package without truly experiencing it this time. In fairness the staff were as usual very helpful but I feel management should make some compensation and personal apology
Recommend upgrade to horizon club. Clean, comfortable , friendly , luxurious hotel. Worth a stay in the main hotel not the wing (as restuarant is currently under construction in the wing)
great and romantic
We began our holiday here, and weren't disappointed. Check-in was prompt and we we given a complimentary breakfast, a nice way to start your visit. The staff were superb, from the concierge and bellboys to the gardeners. The hotel has an older traditional style, which suits it well. It is enormous, well appointed, and nothing looks worn. The pool and fitness areas were beautiful and staffed by attentive and knowledgeable staff. The room was lovely,with a river view, and well appointed. Room service was very fast. Other niceties included not only free high-speed internet, but also the ability to download complimentary papers via your tablet, using the Press Reader. Every morning a International New York Times appears at your door. The breakfast buffet is a splendid mix of Asian and American breakfasts. There was simply nothing at this hotel that was not top notch. It is what I imagine a 5 -star hotel should be, but most fall short. Not the Bangkok Shangrila-La
overall, fine
Friendly Staff, toilet flush very noisy. Standing shower temperature very slow warm up, takes around 5-10 minutes. Walk from Krungthep Wing to main wing for breakfast is 3 min walk. Have two building, one is krungthep , which is more luxury and more expensive. Main wing is normal room.
It was an amazing experience. When they discovered we were honeymooners they upgraded our room and twice left gifts for us.
Pros: - Staff were very helpful and friendly. - Staff speak excellent English. - We were surprised that there were cookies delivered into our room on a daily basis. - Breakfast selection were fantastic and perhaps one of the best among all the other 5 stars hotel that I have stayed before - Room were spacious and clean - Television channels were great, we enjoyed it - Standing shower with temperature gauge were good, however, the water heat up very slowly, it takes around 2 minutes or more to heat up. - Location were good, beside BTS - Tasty food at riverside lounge for cocktail buffet and hi tea buffet Cons: - Light bulb in my room not working (krungthep wing) - Staff friendly, but some service standard gap and inconsistencies need to be improved. For example, the waiter did not know there is a drinking menu on day 1 and day 2, but on day 3, their management personnel walked around to ask guests how was everything, their waiter showed us the drinking menu. - Internet could be more exclusive to the guests by having password, as guest can just login the wifi without any password. In conclusion, I would expect more and not just faulty light bulb in one of the room.
very hotel. you get what you have paid for. Business hotel!
